- Can I change my delivery address after placing an order?
You cannot change the address after your order is created. - My order was returned before delivery. What happens now?
If the courier couldn’t deliver your order and it was returned to our warehouse, the order will be automatically resent the day after. - How can I track my order?
Log in to your account and go to the “My Orders” section. Click on your order to view the current status and tracking details. - What is the standard delivery time?
UAE orders are delivered within 1–2 business days while international orders are delivered within 2–5 business days. While Le Mood strives to adhere to this schedule, complete accuracy cannot be guaranteed. - I received my order missing an item. What can I do?
If you received your order missing an item, please reach out to our Customer Care team, attaching a picture of the received order along with the proof of purchase (Order number, Invoice) through any of the below channels.
Our team will ensure that the missing item is shipped under a different shipment and deliver it at the earliest convenience, provided the missing item is still available in stock. - I received an item that isn’t what I ordered, what can I do?
If you have received items not belonging to your order, please reach our Customer Care team attaching a picture of the received item along with proof of purchase (Order number, Invoice).
Our team will book a collection of the wrong product and arrange the delivery of the correct one provided the item is still available in stock. - I received my order damaged, what can I do?
If you received your order in damaged condition, please reach out to our Customer Care team attaching a picture of the defect as well as proof of purchase (Order number, Invoice)
Our team will review and assist you with a replacement, repair or refund based on the nature of the issue. - The amount was deducted from my account, but my order has not been placed, what do I do?
If you have placed an order and can confirm that the amount was deducted from your account, please provide proof of the amount debited from your card and reach out to our customer support team.
