- What is the refund process?
Upon arrival and inspection at our warehouse, eligible products will be refunded. Card payments are refunded to the linked bank account.
For UAE returns: The courier will contact you within 48 hours to collect the item(s) from your address.
For international returns: The courier will contact you within 2-3 working days to collect the item(s) from your address.
NOTE: You can raise a return request only once per order. Make sure to select all items you wish to return at that time. Once a return request is submitted, no additional items from the same order can be included. - How can I exchange a product?
We, unfortunately, do not exchange any products online through our website. However, you may buy the product you wish after returning the product you have and once your refund appears in your wallet.